Refund policy
Return & Refund Policy – HERVINA ORGANIC
At HERVINA ORGANIC, customer satisfaction is our top priority. We aim to provide high-quality products, but if you are not fully satisfied, we are here to help.
1. Return Eligibility
Customers can request a return or exchange within 7 working days of receiving the parcel.
To be eligible for a return:
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The product must be unused, unopened, and in original packaging
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The product must not be damaged or tampered with
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Proof of purchase (order confirmation or message) must be provided
2. Return Process
To initiate a return:
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Contact us via WhatsApp at 03294100817 within 7 working days
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Share your order details and reason for return
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Our team will guide you through the return process
Customers are responsible for safely returning the product to us.
3. Refund Policy
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Once we receive the returned product, it will be inspected carefully
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If approved, your refund will be processed within 7 working days
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Refunds may be issued via bank transfer or as agreed with the customer
4. Exchange Policy
We also offer product exchange.
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Exchange requests must be made within 7 working days
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The new product will be dispatched after we receive and approve the returned item
5. Non-Returnable Items
The following items are not eligible for return:
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Used or opened products
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Products damaged due to misuse
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Items returned after 7 working days
6. Shipping Charges
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Delivery charges are non-refundable
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Customers may be responsible for return shipping costs (if applicable)
7. Damaged or Wrong Product
If you receive a damaged or incorrect product:
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Contact us immediately within 24 hours of delivery
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Share pictures/videos as proof
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We will arrange free replacement or full refund
8. Contact Information
For any return or refund queries, contact us:
📱 WhatsApp / Phone: 03294100817
📍 Location: Depalpur Tehsil, District Okara, Punjab, Pakistan
By placing an order with HERVINA ORGANIC, you agree to this Return & Refund Policy.